The Swanston Hotel Melbourne Grand Mercure

ex. Mercure Grand Hotel on Swanston

195 Swanston Street, Melbourne, Australia, 3000  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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The Swanston Hotel Melbourne Grand Mercure

Wi-Fi

Wi-Fi in rooms

Parking

Paid valet parking

Luggage storage
Late check-in/ -out
Food/ Drinks

Bar/ Lounge area

Restaurant

Cafe

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Indoor heated swimming pool

Overview

The Swanston Hotel Melbourne Grand Mercure is a 4-star comfortable property, set just a 5-minute walk to the beach front. The Swanston Hotel Melbourne Grand Mercure has been welcoming guests to its non-smoking rooms since 1990.

The hotel is about 600 meters from Princess Theatre, Federation Square and Melbourne Museum. The venue is 5 km away from the city center.

Guests can visit a gallery, a cathedral and a theater as well as a concert hall, casinos and restaurants close by.

The hotel enjoys an unique location within 20 minutes' drive from Essendon airport.

Rooms

Rooms of The Swanston Hotel Melbourne Grand Mercure are appointed with a microwave, TV, a sofa, a minibar and a heating system. Some rooms have the city view. They boast fresh décor and offer coffee/tea makers, a kettle and a toaster.

Eat & Drink

Every morning a hearty buffet breakfast is served. Guests will enjoy healthy meals at the 24-hour restaurant serving local cuisine. There is an onsite Chic & Cosy bar to relax in. A market area features Soul Cafe and GoGo Sushi within 50 meters of the venue.

All visitors are offered a full breakfast for a fee. 

Services

Guests can use dry cleaning, ironing service and 24-hour reception as well as an elevator, a gift shop and a baggage storage.

Relax

The Swanston Hotel Melbourne Grand Mercure is a child-friendly hotel offering babysitting and cots. There are a fitness center and a gym provided at The Swanston Hotel Melbourne Grand Mercure.

Internet

Wireless internet is available in the entire hotel for additional charge.

High-speed internet access is available in the entire hotel for additional charge.

Guest Parking

Paid private parking is possible at a location nearby.

Number of floors:   13.  Number of rooms:   200.

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Facilities

General

  • Paid Wi-Fi
  • Paid on-site parking
  • Express check-in/ -out
  • 24-hour reception
  • Non-smoking rooms
  • Children are welcome
  • Safe deposit box
  • No pets allowed
  • Lobby
  • Vending machines
  • Souvenir shop
  • Coffee shop
  • Currency exchange
  • ATM/Cash machine
  • Luggage storage
  • Elevator
  • Rooms/ Facilities for disabled

Sports & Fitness

  • Fitness center

Services

  • Paid airport shuttle
  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • Paid breakfast
  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Cafe

Meeting facilities

  • Business center
  • Conference room
  • Meeting/ Banquet facilities
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/ Child services

Leisure facilities

  • Indoor heated swimming pool
  • Spa center
  • Television in lobby
  • Reflex massage

Room view

  • City view

Room facilities

  • Wi-Fi in rooms
  • Individual air conditioning
  • Individual heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Connecting rooms
  • Separate sitting area
  • Dressing area
  • Rollaway beds
  • Chaise lounges
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Bath/ Shower
  • Room toiletries
  • Hair dryer

Self-catering

  • Mini-fridge
  • Microwave

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  2 pm

Check-out

  • until  11 am

Children and extra beds

  • There are no extra beds provided in a room. 

How to reach hotel

hotel The Swanston Hotel Melbourne Grand Mercure Melbourne location
Show big map »

Hotel Address:

195 Swanston Street, Melbourne, Australia, 3000

Get directions
City Center
  • Melbourne
    2.7 mi
Airports
Train Stations
  • State Library of Victoria
    1400 ft
  • Flinders Street Station
    2000 ft
Underground stations
  • Melbourne Central Station
    1400 ft
Restaurants
  • Soul Cafe
    100 ft
  • Yoyogi
    100 ft
Parks
  • Golden Mile Heritage Trail
    500 ft
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    200

Hotel Awards

AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Australia

Use Badge

Rooms and availability

The Swanston Hotel Melbourne Grand Mercure photos Room
Standard Double Room
Bed type: Queen-size bed or King-size bed or 2 Single beds
Size: 410 sq. feet
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Twin With 2 Extra Beds (3-12 Years)

Room facilities
    The Swanston Hotel Melbourne Grand Mercure photos Room
    Suite
    Bed type: King-size bed or Double bed or Twin beds
    Size: 435 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information
    Room facilities
      The Swanston Hotel Melbourne Grand Mercure photos Room
      Superior Double Room
      Bed type: King-size bed
      Size: 410 sq. feet
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information
      Room facilities
        The Swanston Hotel Melbourne Grand Mercure photos Room
        Executive Suite
        Bed type: King-size bed or Double bed
        Size: 435 sq. feet
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Suite|Suite - Executive

        Room facilities

          How to reach hotel

          hotel The Swanston Hotel Melbourne Grand Mercure Melbourne location
          Show big map »

          Hotel Address:

          195 Swanston Street, Melbourne, Australia, 3000

          Get directions
          City Center
          • Melbourne
            2.7 mi
          Airports
          Train Stations
          • State Library of Victoria
            1400 ft
          • Flinders Street Station
            2000 ft
          Underground stations
          • Melbourne Central Station
            1400 ft
          Restaurants
          • Soul Cafe
            100 ft
          • Yoyogi
            100 ft
          Parks
          • Golden Mile Heritage Trail
            500 ft
          Hotel information
          • Check-in:
            from  2 pm
          • Check-out:
            until  11 am
          • Number of floors:
            13
          • Number of rooms:
            200

          Hotel Awards

          AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Australia

          Use Badge

          The Swanston Hotel Melbourne Grand Mercure Location

          Legend
          • Current hotel
          • Hotels nearby
          • Other hotels
          • Airports
          • Underground stations
          • Train stations
          • Parks
          • Tourist attractions
          • Museums
          • Convention centers
          • Stadiums
          • Food and meals
          • General

          Hover above the icons to see hotel photo and details.

          Click the hotel to go to the main hotel page.

          Route Planner
          Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

          What's nearby

          Tourist attractions

          Train stations

          Monuments and Landmarks

          Theaters

          • Her Majesty's Theatre - 1400 ft
          • Her Majesty's Theatre - 1400 ft
          • Forum Theatre - 1700 ft
          • Regent Theatre - 2000 ft
          • Princess Theatre - 2000 ft

          Galleries

          • State Library of Victoria - 1000 ft

          Golf courses and Country clubs

          Underground stations

          Public parking

          Local attractions

          • Grainger Museum - 1.0 mi
            Royal Parade, Melbourne
          • National Sports Museum - 1.1 mi
            Brunton Ave, Jolimont, Melbourne
          • Melbourne's Gardens - 1.4 mi
            throughout the city, Melbourne
          • The Ian Potter Museum of Art - 1.1 mi
            Swanston Street, Melbourne
          • Royal Botanic Gardens Melbourne - 1.3 mi
            Birdwood Ave, Melbourne

          Near the hotel

          • Bourke Street Mall and Melbourne's Central - 300 ft
            FromElizabeth Street to Exhibition Street, Melbourne
          • Block Arcade - 1100 ft
            282 Collins St., Melbourne
          • Melbourne Town Hall - 900 ft
            Corner Swanston Street and Collins Street, Melbourne
          • St. Francis Church - 1000 ft
            326 Lonsdale Street, Melbourne
          • Golden Mile Heritage Trail - 500 ft
            Federation Square, Melbourne
          • Flight Experience - 900 ft
            Shop 9, QV Shopping Centre, Melbourne
          • Michaels Camera Museum - 1000 ft
            Corner Elizabeth and Lonsdale Streets, Melbourne

          Restaurants nearby

          • Soul Cafe - 100 ft

            Address: 195 Swanston St
            Phone: 03 9663 4711

            58% likes this, based on 40 reviews

          • GoGo Sushi - 100 ft

            Address: 212 Swanson St

            63% likes this, based on 33 reviews

          • Dainty Sichuan - 100 ft

            Address: Level 2

            62% likes this, based on 37 reviews
            Cuisine: Chinese

          • Yoyogi - 100 ft

            Address: 211-213 Swanston Street
            Phone: 96637266

            Price Range: USD 4 - USD 18

          • Mekong - 300 ft

            Address: 241 Swanston Street
            Phone: (03) 9663 3288

            64% likes this, based on 99 reviews
            Cuisine: Vietnamese

          Hotel information
          • Check-in:
            from  2 pm
          • Check-out:
            until  11 am
          • Number of floors:
            13
          • Number of rooms:
            200

          Hotel Awards

          AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Australia

          Use Badge

          Hotels nearby

          The Swanston Hotel Melbourne Grand Mercure Reviews

          Guest reviews are submitted by our customers after their stay at The Swanston Hotel Melbourne Grand Mercure

          Average guest rating

          7.6out of 10
          Fabulous
          Based on 104 reviews

          Rating by category:

          Location
          10.0
          Rooms
          9.0
          Value
          8.0
          Service
          10.0

          Guest reviews

          • Family with children
            9.2

            right in the heart of the city -convient!!

            just back of toilets should be cleaned as i am a room attendant-housekeeper myself

          • Couple
            8.8

            i liked the decor of the room, comfortable and yet cosy. good location and clean

          • Family with children
            9.2

            Fantastic location-right in the heart of the city with easy access to everything Melbourne has to offer. Have to mention the concierge staff; they gave us all the information we needed about absolutely everything and always in a friendly and obliging manner.

          • Family with children
            7.8

            Best location in the city. Close to anything and everything, very convenient indeed. Very nice city view. Very friendly and helpful staff. We are very happy with the prompt attention and service. The room is clean. We would recommend to others and come back again. Well done. Keep up the great job!

          • Older travelers
            7.8

            Location was great - front desk staff efficient and helpful.

          • Single
            10.0

            location, gym and swimming facilities, rooms were excellent

          • Group of friends
            5.8

            Excellent location,breakfast on site and business facilities good.

            Had to complain about noise at 11 30pm from room next door,DREADFUL!!! Shower is practically dangerous,scalding or freezing water!Not good.

          • Single
            9.6

            I have stayed at this hotel twice previously and it lived up to expectations again. I am usually a 5 star kind of girl and opt for Westin, Sofitels etc when I travel. (Westin Sydney - awesome)however this hotel is the only one for me when I am in Melbourne for a short stay that involves shopping and dining. Located right around the corner from the Bourke St Mall and Melbourne Central there is no better location if you are wanting to spend a few days right in the heart of Melbourne. Trams and cabs are at your door and the train station is only a few blocks away. 5 star restaurants, bars, coffee shops mix in with cheap eat options all within a 2 minute walk, doesnt get any better than that. The hotel itself is probably a bit dated with regard to bathroom fittings however the room itself is decorated in modern tones and has all the necessary ammenities: ironing board, hairdryer, kettle, good size tv. When I checked in the staff member attending to me was extremely helpful and attentive. They were very busy and had quite a number of people checking in all at the same time however I noticed that all reception staff were calm, friendly and helpful not just my guy. I have never asked for or received an upgrade however I dont know what happened or why but I got an upgrade to a bigger room which had the bedroom separate to the lounge/living area - perhaps a studio equivalent? Not sure but it was very nice indeed and I felt like a princess just getting the upgrade! All the appliances etc worked and the room was very clean, neat and tidy. Plenty of towels, running hot water etc. Only thing missing from my experience was that I would have loved a newspaper at my front door when I woke up so I didnt have to go downstairs and get one of the many free ones in the lobby but that would be being picky! Didnt use the onsite cafe for breakfast, too many cheap and cheerful coffee shops in close proximity to need to bother but it looked fine.

            Nothing I didnt like - how could you for price, location and service. However if you are someone who likes a hotel with a decent bar/restaurant than this is not for you. It has a gaming room attached which looked fine if you like playing the pokies but aside from that nothing I would rave about or recommend.

          • Group of friends
            6.2

            We appreciated the location, which meant that we could walk or get free tourist transport (bus or tram) to all the places we wanted to visit. The room was clean and adequate for our needs. The price was at the top end of our budget, and only possible since we were able to get a deal on the room rate.

            I found it difficult to find extra information about the hotel's facilities - more information in our room would have been helpful. Also we would have liked to have those little luxury items that I would associate with a four+star hotel - hand cream, drinking glasses (rather than just the ones in the bathroom) etc. Finally, I asked the staff about a couple of issues (including access to the room safe), but these requests were not dealt with satisfactorily.

          • Older travelers
            8.8

            Our Visit was hassle free and the Location was the best in town

          • Group of friends
            9.2

            Central to everything you could wish to do in the Melbourne CBD

            We were surprised by the huge amount of trouble the Front Desk staff had in locating our booking. This happened on 3 occasions, but it was a minor issue as our stay was very enjoyable.

          • Couple
            4.2

            The quality of the rooms was extreamly poor for 4 and 1/2 star rating the place needs to be refubished. The pool facilities were un available and the staff were going to accomodate this by sending us to use the facilities at another hotel. They were not very appologetic for the poor room quality although they did up grade to a slightly better room. I would not have stayed at this hotel if I had seen a picture of the room we were offered and would not stay there again! The rating should be 3 stars!

          • Family with children
            10.0

            Extremely pleasant and helpful staff, all staff were very friendly and made us feel very welcome. The meals and atmosphere in the Louden dining room and the Cocoon bar were pleasureable. The helpful staff at the concierge desk helped myself and others with any flight or travel problems and did so pleasantly and smoothly. I would definately stay here again.

            Can't really say there was any down side as all experiences were positive during our stay.

          • Older travelers
            3.2

            Car Valet was very good. Pillows on bed were the worse that both of us ever selept on (you should try Sofitel's). Checking Out was poor as they did not inform Car Valet that we wanted car within 1/2 hour (thus we waited nearly an hour). Ice in Fridge was pathetic and wasn't even filled up. Bathroom facilties were meagre ie: Hardly any room to put bathroom items. Bath had rust stain in it and was obviously for one person only. But the noise during the night was the "highlight". With a combination of the uncomfortable pillows and the noise, neither of us got more than 1 hour sleep. What about sound proof windows?

            Car Valet was very apologetic for delay and genuinely concerned (wasn't his fault as Desk had not told him we were there to pick up our car). Breakfast was very good.

          • Family with children
            7.4

            Location is excellent, particularly for first timers to Melbourne.Free trams very close and shopping, restaurants, cafes, etc on doorstep. Friendly, helpful staff.

          How to reach hotel

          hotel The Swanston Hotel Melbourne Grand Mercure Melbourne location
          Show big map »

          Hotel Address:

          195 Swanston Street, Melbourne, Australia, 3000

          Get directions
          City Center
          • Melbourne
            2.7 mi
          Airports
          Train Stations
          • State Library of Victoria
            1400 ft
          • Flinders Street Station
            2000 ft
          Underground stations
          • Melbourne Central Station
            1400 ft
          Restaurants
          • Soul Cafe
            100 ft
          • Yoyogi
            100 ft
          Parks
          • Golden Mile Heritage Trail
            500 ft
          Hotel information
          • Check-in:
            from  2 pm
          • Check-out:
            until  11 am
          • Number of floors:
            13
          • Number of rooms:
            200

          Hotel Awards

          AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Australia

          Use Badge