The Swanston Hotel Melbourne Grand Mercure

ex. Mercure Grand Hotel on Swanston

195 Swanston Street, Melbourne, Australia, 3000  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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The Swanston Hotel Melbourne Grand Mercure

 Internet

Wi-Fi in public areas

Paid Wi-Fi

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Indoor swimming pool

 Fitness/Gym

Fitness center

 Breakfast

In-room breakfast

 Food/Drinks

Restaurant

Bar/Lounge

Overview

The Swanston Hotel Melbourne Grand Mercure is conveniently positioned in the very heart of Melbourne's CBD, surrounded by the city's most busiest business and shopping sites, theatres, galleries, bars and restaurants.

Behind it's contemporary décor, The Swanston comprises nine multi-purpose public rooms, a conference center, fitness room and swimming pools.

All 200 comfortable and individually air-conditioned and heated guestrooms offer large flat-screen TVs and DVD players, and opening windows for fresh air.

Louden Kitchen & Gril modern international and local cuisine, grill menu and beverages while Cocoon Bar and Soul Café serve light meals, snacks and different beverages.

The Swanston Hotel Melbourne Grand Mercure is just 11km away from Essendon Airport, Melbourne City Heliport Airport 11km, Melbourne Airport 19km, Moorabin Airport, Laverton Airport and Laverton Aero Airport approximately 22 km away.

Number of floors:   13.  Number of rooms:   200.

Rooms

The Swanston boasts standard rooms with queen bed, standard twin rooms with two double beds, superior king rooms and the executive suites with king bed. Additionally roll-away bedding is available on request. Each room comes equipped with tea and coffee facilities, ironing facilities, hair dryer, mini-bar, microwave and in-room safe. Connecting rooms are available on request.

Dining options

Breakfast buffet offering fresh fruits, yoghurt, cereals, a bakery station and a selection of classic hot dishes is available daily from 6.30am to 10.30am at the Louden Kitchen & Grill.

The in-house Louden Kitchen & Grill invites for contemporary, casual dining along with the cosmopolitan streetscape of famous Little Bourke Street and taste home-style cuisine, healthy grill menu, delightful sauces, quality wine list for dinner from 6pm to 9.30pm.

Cocoon Bar on the mezzanine level has a great selection of local, imported and craft beers, wines from some of regional Victoria’s best wineries, traditional and creative cocktail list daily from 4pm till midnight.

Soul Cafe located on Swanston Street offers tasty premium Genovese blend coffee or light snacks from 7am till late on Monday to Friday and from 8am till late on Saturday and Sunday.

All visitors are offered a full breakfast for a fee. 

Services

The business corner at the hotel provides nine multi-purpose rooms each arranged with climate controls and last word audiovisual equipment.

Either conference centre on level 15 is a spacious, naturally lit venue with amazing views over Melbourne’s city skyline.

It’s the perfect place to hold business dinners and drinks in the evening, for product launches and cocktail parties.

Leisure

A fitness center is available at the Swanston Hotel Melbourne Grand Mercure and there are also outdoor and indoor swimming pools with beach.

Additional features

Child care is available at the Swanston on request.

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Facilities

General

  • Paid Wi-Fi
  • Paid on-site parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Children are welcome
  • Safe deposit box
  • No pets allowed
  • Lobby
  • Souvenir shop
  • Coffee shop
  • Currency exchange
  • ATM/Cash machine
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Guest Parking

  • Paid private parking is possible at a location nearby.

Sports & Fitness

  • Fitness center

Services

  • Paid airport shuttle
  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • Paid breakfast
  • In-room breakfast
  • Restaurant
  • Bar/Lounge
  • Cafe

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/Child services

Leisure facilities

  • Indoor heated swimming pool
  • Spa center
  • Shiatsu massage
  • Television in lobby

Room facilities

  • Free Wi-Fi in rooms
  • Individual air conditioning
  • Individual heating
  • Paid in-room safe
  • Mini-Bar
  • Tea and coffee facilities
  • Connecting rooms
  • Separate sitting area
  • Dressing area
  • Rollaway/Extra bed
  • Chaise lounges
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Bath/Shower
  • Room toiletries
  • Hair dryer

Kitchen facilities

  • Mini-fridge
  • Microwave

Media

  • Flat-screen TV
  • Cable/Satellite television
  • Sound docking station
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-In

  • from  12 pm

Check-Out

  • until  2 pm

Children and extra beds

  • All children under the age of 11 may stay free of charge when using existing bedding. 
  • All children under the age of 2 may stay for free in a crib. 
  • Older children/adults may stay at the price of AUD 60 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel The Swanston Hotel Melbourne Grand Mercure Melbourne location
Show big map »

Hotel Address:

195 Swanston Street, Melbourne, Australia, 3000

Get directions
City Center
  • Melbourne
    2.7 mi
Airports
Train Stations
  • Flinders Street Station
    2000 ft
  • Parliament Train Station
    2300 ft
Underground stations
  • Melbourne Central Station
    1400 ft
  • Flagstaff Station
    3000 ft
Restaurants
  • Yoyogi
    100 ft
  • Soul Cafe (cuisine: Coffee Shop)
    100 ft
Parks
  • Golden Mile Heritage Trail
    500 ft
Hotel information
  • Check-In:
    from  12 pm
  • Check-Out:
    until  2 pm
  • Number of floors:
    13
  • Number of rooms:
    200

Hotel Awards

AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Australia

Use Badge

Rooms and availability

The Swanston boasts standard rooms with queen bed, standard twin rooms with two double beds, superior king rooms and the executive suites with king bed. Additionally roll-away bedding is available on request. Each room comes equipped with tea and coffee facilities, ironing facilities, hair dryer, mini-bar, microwave and in-room safe. Connecting rooms are available on request.

The Swanston Hotel Melbourne Grand Mercure Standard Double RoomThe Swanston Hotel Melbourne Grand Mercure Standard Double RoomThe Swanston Hotel Melbourne Grand Mercure Standard Double Room
Standard Double Room
Bed type: Queen Size bed or 2 Queen Size beds or 3 Queen beds
Size: 370 sq. feet
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Features opening windows, individually controlled heating, air conditioning, plus a flat-screen TV with movie/cable channels. Includes a fully stocked minibar, microwave, toaster and a work desk with internet access. Please note that the price is based on 3 guests. The 3rd person will be accommodated on a roll-away bed.

Room facilities
    The Swanston Hotel Melbourne Grand Mercure Suite
    Suite
    Bed type: King Size bed
    Size: 435 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information
    Room facilities
      The Swanston Hotel Melbourne Grand Mercure Superior Double Room
      Superior Double Room
      Bed type: King Size bed or Double Bed
      Size: 410 sq. feet
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information

      This spacious room features opening windows, individually controlled heating, air conditioning, plus a flat-screen TV with movie/cable channels. Includes a fully stocked minibar, microwave, toaster, iPod docking station, and a work desk with internet access. Please note that the price is based on 3 guests. The 3rd person will be accommodated on a roll-away bed.

      Room facilities
        The Swanston Hotel Melbourne Grand Mercure Spacious SuiteThe Swanston Hotel Melbourne Grand Mercure Spacious SuiteThe Swanston Hotel Melbourne Grand Mercure Spacious Suite
        Spacious Suite
        Bed type: King Size bed
        Size: 435 sq. feet
        Check Prices
        • Free Wi-Fi
        • Air conditioning
        • Shower
        • — Less information+ More information

        This spacious room features opening windows, individually controlled heating, air conditioning, plus a 40 inch flat-screen TV with movie/cable channels and complimentary WIFI. Includes a fully stocked minibar, microwave, toaster, iPod docking station, and a work desk. Please note that the price is based on 3 guests. The 3rd person will be accommodated on a roll-away bed.

        Room facilities
          The Swanston Hotel Melbourne Grand Mercure Executive SuiteThe Swanston Hotel Melbourne Grand Mercure Executive SuiteThe Swanston Hotel Melbourne Grand Mercure Executive Suite
          Executive Suite
          Bed type: King Size bed or Double Bed
          Size: 435 sq. feet
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information
          Room facilities

            How to reach hotel

            hotel The Swanston Hotel Melbourne Grand Mercure Melbourne location
            Show big map »

            Hotel Address:

            195 Swanston Street, Melbourne, Australia, 3000

            Get directions
            City Center
            • Melbourne
              2.7 mi
            Airports
            Train Stations
            • Flinders Street Station
              2000 ft
            • Parliament Train Station
              2300 ft
            Underground stations
            • Melbourne Central Station
              1400 ft
            • Flagstaff Station
              3000 ft
            Restaurants
            • Yoyogi
              100 ft
            • Soul Cafe (cuisine: Coffee Shop)
              100 ft
            Parks
            • Golden Mile Heritage Trail
              500 ft
            Hotel information
            • Check-In:
              from  12 pm
            • Check-Out:
              until  2 pm
            • Number of floors:
              13
            • Number of rooms:
              200

            Hotel Awards

            AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

            According to guest reviews, the hotel has been rated as
            Best Luxury Hotels in Australia

            Use Badge

            The Swanston Hotel Melbourne Grand Mercure Location

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            • Other hotels
            • Airports
            • Underground stations
            • Train stations
            • Parks
            • Tourist attractions
            • Museums
            • Convention centers
            • Stadiums
            • Food and meals
            • General

            Hover above the icons to see hotel photo and details.

            Click the hotel to go to the main hotel page.

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            Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

            What's nearby

            What's nearby.

            The Swanston is close to major cities around like downtown Melbourne 420m, Collingwood 2.2km, South Melbourne 2.3km, South Yarra 2.8km, Port Melbourne 3.6km, Fitzroy 3.7km, Cremorne 3.8km, Richmond 3.8km, Prahran 5.1km, Brunswick 5.2km, Saint Kilda 5.3km, Ascot Vale 5.4km, Yarraville 5.7km, Footscray 5.9 km, and Northcote 6km away.

            Tourist attractions

            • RMIT Gallery - 1400 ft
            • Melbourne Aquarium - 1400 ft
            • St Paul's Cathedral - 1700 ft
            • Federation Square - 2000 ft
            • Eureka Tower - 3000 ft

            Popular areas

            • Southbank Promenade - 2700 ft

            Places of interest

            Train stations

            • Flinders Street Station - 1700 ft
            • Parliament Train Station - 2000 ft
            • Flagstaff Train Station - 2300 ft

            Convention centers

            • Hamer Hall - 2700 ft

            Monuments and Landmarks

            • Parliament House - 2300 ft

            Museums

            • Melbourne Museum - 3300 ft

            Theaters

            • Her Majesty's Theatre - 1400 ft
            • Forum Theatre - 1700 ft
            • Regent Theatre - 2000 ft
            • Princess Theatre - 2000 ft

            Galleries

            • State Library of Victoria - 1000 ft
            • Royal Exhibition Building - 3300 ft
            • Melbourne Arts Centre - 3700 ft

            Underground stations

            • Melbourne Central Station - 1000 ft
            • Flagstaff Station - 2700 ft

            Local Attractions

            • Grainger Museum - 1.0 mi
              Royal Parade, Melbourne
            • National Sports Museum - 1.1 mi
              Brunton Ave, Jolimont, Melbourne
            • Melbourne's Gardens - 1.4 mi
              throughout the city, Melbourne
            • The Ian Potter Museum of Art - 1.1 mi
              Swanston Street, Melbourne
            • Royal Botanic Gardens Melbourne - 1.3 mi
              Birdwood Ave, Melbourne

            Near the hotelNear the hotel

            • Bourke Street Mall and Melbourne's Central - 300 ft
              FromElizabeth Street to Exhibition Street, Melbourne
            • Block Arcade - 1100 ft
              282 Collins St., Melbourne
            • Michaels Camera Museum - 900 ft
              Corner Elizabeth and Lonsdale Streets, Melbourne
            • Melbourne Town Hall - 1000 ft
              Corner Swanston Street and Collins Street, Melbourne
            • Golden Mile Heritage Trail - 500 ft
              Federation Square, Melbourne
            • Flight Experience - 900 ft
              Shop 9, QV Shopping Centre, Melbourne
            • State Library of Victoria - 1100 ft
              328 Swanston Street, Melbourne

            Restaurants Nearby

            • Yoyogi - 100 ft

              Address: 211-213 Swanston Street
              Phone: 96637266

              Price Range: USD 6 - USD 20

            • Mekong - 300 ft

              Address: 241 Swanston Street
              Phone: (03) 9663 3288

              63% likes this, based on 118 reviews
              Cuisine: Vietnamese

            • Golden Orchids - 200 ft

              Address: Little Bourke Street
              Phone: 03 9663 1101

              52% likes this, based on 63 reviews
              Cuisine: Malaysian

            • Soul Cafe - 100 ft

              Address: 195 Swanston St
              Phone: 03 9663 4711

              66% likes this, based on 44 reviews
              Cuisine: Coffee Shop

            • GoGo Sushi - 100 ft

              Address: 212 Swanson St

              64% likes this, based on 14 reviews
              Cuisine: Sushi

            Getting there.

            The tram station is just steps away from the hotel and will take you to the major shopping and entertainment hotspots such as St Kilda, Chapel St, Bridge Rd and Brunswick St.

            Getting around.

            The Skybus Airport Shuttle transfers, car rental and car parking at 265 Little Bourke Street are available at the hotel while self-parking car park is located in the QV Complex, one block from the hotel on the corner of Swanston and Lonsdale Streets. The QV Complex has three entrances to its carpark - from Lonsdale, Little Lonsdale or Russell Street.

            The hotel is approximately 30 minutes drive from Melbourne Tullamarine Airport.

            Flinders Street Railway Station is a short walk down Swanston Street while other public transport stops are just across from the hotel.

            Hotel information
            • Check-In:
              from  12 pm
            • Check-Out:
              until  2 pm
            • Number of floors:
              13
            • Number of rooms:
              200

            Hotel Awards

            AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

            According to guest reviews, the hotel has been rated as
            Best Luxury Hotels in Australia

            Use Badge

            Hotels nearby
            Cities nearby

            The Swanston Hotel Melbourne Grand Mercure Reviews

            Guest reviews are submitted by our customers after their stay at The Swanston Hotel Melbourne Grand Mercure

            Average guest rating

            7.6out of 10
            Excellent
            Based on 110 reviews

            Rating by category:

            Rooms
            8.2
            Value
            8.2
            Service
            9.0
            Location
            10.0

            Individual guest reviews

            • Family with children
              9.2

              right in the heart of the city -convient!!

              just back of toilets should be cleaned as i am a room attendant-housekeeper myself

            • Couple
              8.8

              i liked the decor of the room, comfortable and yet cosy. good location and clean

            • Family with children
              9.2

              Fantastic location-right in the heart of the city with easy access to everything Melbourne has to offer. Have to mention the concierge staff; they gave us all the information we needed about absolutely everything and always in a friendly and obliging manner.

            • Family with children
              7.8

              Best location in the city. Close to anything and everything, very convenient indeed. Very nice city view. Very friendly and helpful staff. We are very happy with the prompt attention and service. The room is clean. We would recommend to others and come back again. Well done. Keep up the great job!

            • Older travelers
              7.8

              Location was great - front desk staff efficient and helpful.

            • Single
              10.0

              location, gym and swimming facilities, rooms were excellent

            • Group of friends
              5.8

              Excellent location,breakfast on site and business facilities good.

              Had to complain about noise at 11 30pm from room next door,DREADFUL!!! Shower is practically dangerous,scalding or freezing water!Not good.

            • Single
              9.6

              I have stayed at this hotel twice previously and it lived up to expectations again. I am usually a 5 star kind of girl and opt for Westin, Sofitels etc when I travel. (Westin Sydney - awesome)however this hotel is the only one for me when I am in Melbourne for a short stay that involves shopping and dining. Located right around the corner from the Bourke St Mall and Melbourne Central there is no better location if you are wanting to spend a few days right in the heart of Melbourne. Trams and cabs are at your door and the train station is only a few blocks away. 5 star restaurants, bars, coffee shops mix in with cheap eat options all within a 2 minute walk, doesnt get any better than that. The hotel itself is probably a bit dated with regard to bathroom fittings however the room itself is decorated in modern tones and has all the necessary ammenities: ironing board, hairdryer, kettle, good size tv. When I checked in the staff member attending to me was extremely helpful and attentive. They were very busy and had quite a number of people checking in all at the same time however I noticed that all reception staff were calm, friendly and helpful not just my guy. I have never asked for or received an upgrade however I dont know what happened or why but I got an upgrade to a bigger room which had the bedroom separate to the lounge/living area - perhaps a studio equivalent? Not sure but it was very nice indeed and I felt like a princess just getting the upgrade! All the appliances etc worked and the room was very clean, neat and tidy. Plenty of towels, running hot water etc. Only thing missing from my experience was that I would have loved a newspaper at my front door when I woke up so I didnt have to go downstairs and get one of the many free ones in the lobby but that would be being picky! Didnt use the onsite cafe for breakfast, too many cheap and cheerful coffee shops in close proximity to need to bother but it looked fine.

              Nothing I didnt like - how could you for price, location and service. However if you are someone who likes a hotel with a decent bar/restaurant than this is not for you. It has a gaming room attached which looked fine if you like playing the pokies but aside from that nothing I would rave about or recommend.

            • Group of friends
              6.2

              We appreciated the location, which meant that we could walk or get free tourist transport (bus or tram) to all the places we wanted to visit. The room was clean and adequate for our needs. The price was at the top end of our budget, and only possible since we were able to get a deal on the room rate.

              I found it difficult to find extra information about the hotel's facilities - more information in our room would have been helpful. Also we would have liked to have those little luxury items that I would associate with a four+star hotel - hand cream, drinking glasses (rather than just the ones in the bathroom) etc. Finally, I asked the staff about a couple of issues (including access to the room safe), but these requests were not dealt with satisfactorily.

            • Older travelers
              8.8

              Our Visit was hassle free and the Location was the best in town

            • Group of friends
              9.2

              Central to everything you could wish to do in the Melbourne CBD

              We were surprised by the huge amount of trouble the Front Desk staff had in locating our booking. This happened on 3 occasions, but it was a minor issue as our stay was very enjoyable.

            • Couple
              4.2

              The quality of the rooms was extreamly poor for 4 and 1/2 star rating the place needs to be refubished. The pool facilities were un available and the staff were going to accomodate this by sending us to use the facilities at another hotel. They were not very appologetic for the poor room quality although they did up grade to a slightly better room. I would not have stayed at this hotel if I had seen a picture of the room we were offered and would not stay there again! The rating should be 3 stars!

            • Family with children
              10.0

              Extremely pleasant and helpful staff, all staff were very friendly and made us feel very welcome. The meals and atmosphere in the Louden dining room and the Cocoon bar were pleasureable. The helpful staff at the concierge desk helped myself and others with any flight or travel problems and did so pleasantly and smoothly. I would definately stay here again.

              Can't really say there was any down side as all experiences were positive during our stay.

            • Older travelers
              3.2

              Car Valet was very good. Pillows on bed were the worse that both of us ever selept on (you should try Sofitel's). Checking Out was poor as they did not inform Car Valet that we wanted car within 1/2 hour (thus we waited nearly an hour). Ice in Fridge was pathetic and wasn't even filled up. Bathroom facilties were meagre ie: Hardly any room to put bathroom items. Bath had rust stain in it and was obviously for one person only. But the noise during the night was the "highlight". With a combination of the uncomfortable pillows and the noise, neither of us got more than 1 hour sleep. What about sound proof windows?

              Car Valet was very apologetic for delay and genuinely concerned (wasn't his fault as Desk had not told him we were there to pick up our car). Breakfast was very good.

            • Family with children
              7.4

              Location is excellent, particularly for first timers to Melbourne.Free trams very close and shopping, restaurants, cafes, etc on doorstep. Friendly, helpful staff.

            How to reach hotel

            hotel The Swanston Hotel Melbourne Grand Mercure Melbourne location
            Show big map »

            Hotel Address:

            195 Swanston Street, Melbourne, Australia, 3000

            Get directions
            City Center
            • Melbourne
              2.7 mi
            Airports
            Train Stations
            • Flinders Street Station
              2000 ft
            • Parliament Train Station
              2300 ft
            Underground stations
            • Melbourne Central Station
              1400 ft
            • Flagstaff Station
              3000 ft
            Restaurants
            • Yoyogi
              100 ft
            • Soul Cafe (cuisine: Coffee Shop)
              100 ft
            Parks
            • Golden Mile Heritage Trail
              500 ft
            Hotel information
            • Check-In:
              from  12 pm
            • Check-Out:
              until  2 pm
            • Number of floors:
              13
            • Number of rooms:
              200

            Hotel Awards

            AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

            According to guest reviews, the hotel has been rated as
            Best Luxury Hotels in Australia

            Use Badge